Processing Time
All pieces at Brooklyn Jewelers are custom made. We don’t stock inventory: Each piece is made to order just for you. Please allow an estimated 2 to 4 weeks production time for each piece.
If you need to rush an order, please email orders@brooklynjewelers.com and we’ll do our best to accommodate you. Please note that your selected shipping method does not expedite your order's production time.
Shipping
Once we’ve completed your piece, we’ll send you a shipping confirmation email with tracking information. All orders require a signature upon delivery. Please note that the purchaser is responsible for any costs incurred with a returned package due to multiple failed delivery attempts.
Average shipping times:
UPS 2-Day: 2 business days (excluding weekends and holidays)
UPS Overnight: Arrives the next business day from 10:30 am to 12:30 pm (excluding weekends and holidays)
All Brooklyn Jewelers sales are final. If you’re unsure of your size or have questions about our pieces, feel free to email or chat with the Brooklyn Jewelers team. We can help guide you in the right direction.
If there’s a manufacturing defect upon receipt of your order, please email orders@brooklynjewelers.com within 14 days of delivery for a replacement. You must return your item unused and in its original packaging. We reserve the right to refuse any replacement request if we believe the items were intentionally damaged or misused. If applicable, our team may approve a refund due to a manufacturing defect.
4.9 our of 5.0 rated on Google
Marc went above and beyound in the creation and delivery of a beautiful engagement ring. He was incredibly helpful in determining the best option for the ring in terms of type of diamond, setting, and design all while staying within budget.
Jesse Chait
Verified Buyer
My husband surprised me for our anniversary with matching wedding bands based on a recreation of his original wedding band which has been long lost at this point! Marc made the custom process super easy!
Kathleen Healy
Verified Buyer
Marc did such an amazing job on a custom piece, turned it around within my tight timeframe and went out of this way to make sure I received it back personally! Strongly recommend Brooklyn Jewelers and they will be my future go to!
Henry Hargreaves
Verified Buyer
